CRYSTAL CLINIC PATIENT PORTAL TERMS OF USE AGREEMENT
Crystal Clinic provides a service that uses an internet-based Portal in order to give selected patients greater access to their personal health information, thereby allowing such patients to participate more fully in their own health care.
Eligible patients with access to this Portal will be able to interact with health care providers regarding their personal care, view relevant treatment information received from the health care providers, and seek general information pertinent to their medical condition. Patients will be able to instigate the creation of a health record by providing personal information, such as personal and family health history, medications, and allergies. This secure Portal will grant participating patients unlimited access to their own health care profiles.
To access and use the Portal, you must be 16 years of age or older.
The Portal will make available personal health information related to the health care you receive from Crystal Clinic and may include the following services, which are subject to change without notice:
To use certain features of the Portal, you may be asked to create an account consisting of an online user name and a password. When you register for the Portal account, you agree to:
You are responsible for maintaining the confidentiality of the password you use in association with your Portal account. You are also responsible for all activities that occur under your user name and password. If Crystal Clinic has reasonable grounds to suspect that you are sharing your user name and/or password with anyone, Crystal Clinic will have the right to suspend or terminate your Portal account and your access to all or part of the Portal. You agree to notify Crystal Clinic immediately of any unauthorized use of your user name and/or password, or any other breach of security, and to ensure that you exit from your account at the end of each session. Crystal Clinic will not be liable for any loss or damage arising from its failure or your failure to protect your user name, password, or any other account information.
Currently, the Portal service is provided free of charge. However, Crystal Clinic on its own behalf and on behalf of any third party providing the Portal service (presently or in the future), reserves the right to charge an administrative fee for this service, or any part thereof, in the future, in which case Crystal Clinic will provide a 30 days’ notice on the Portal before implementing such fee.
Your participation in the Portal is voluntary. If you decide not to participate in the Portal, this will not affect the care that you receive from Crystal Clinic. You are free to discontinue your participation in the Portal at any time by notifying Crystal Clinic
The Portal is secured through encryption technologies, and your Portal account will be password protected and only you and authorized Crystal Clinic personnel will have access to your personal health information. All personal health information, as defined under the Personal Health Information Protection Act, 2004, collected on the Portal will be held in the strictest confidence by Crystal Clinic to the extent permitted by law and in accordance with Crystal Clinic’ privacy policy and information practices. Further information regarding our privacy policy and procedures is available at www.crystalclinic.ca or by contacting Crystal Clinic staff.
Personal health information posted on the Portal is provided by Crystal Clinic at the patient’s request for their personal use only and may be subject to verification without notice. In addition, by providing your personal information while accessing and using the Portal, you are indicating that you agree to receive information from Crystal Clinic
The Content is copyrighted and is owned by Crystal Clinic , its licensors, or the provider of the Content, as the case may be. Except as granted in the limited licences herein, any use, modification, transmission, distribution, republication, or other exploitation of the Portal or of its Content, whether in whole or in part, is prohibited without Crystal Clinic ’ express prior written consent.
Subject to the terms and conditions of this Agreement, you are hereby granted a limited, nontransferable, and non-exclusive license to access, view, and use the Portal and the Content, including personal health information, for your personal, non-commercial use. Access to the Portal for any other purpose is prohibited. You are granted the right to download, store and/or print single copies of items comprising the Content for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such Content. You cannot copy and/or repost items comprising the Content online other than within this Portal. You must also abide by any additional requirements governing the use of any special Content that may be set out in the Portal. In the event of a conflict between the terms of a licence governing particular content and this Agreement, the terms of the specific licence will govern.
Crystal Clinic , its licensors, or the party accredited with ownership of the Software. You are hereby granted the right to access and use the Software embedded and integrated into the Portal, subject to
The Portal may allow you to post messages and content, participate in discussion groups, to interact with Crystal Clinic , their agents, physicians, qualified health care providers, and other users, as well as to upload files, documents, or other materials (collectively, “Submission(s)”). Crystal Clinic does not
control the content of any Submission and has no obligation to monitor any Submission. While Crystal Clinic , may attempt to delete insulting, offensive or inaccurate Submissions of which it is notified, it cannot prevent them and is not responsible for any damage such Submissions may cause. However, Crystal Clinic , reserves the right at all times to disclose any information necessary to satisfy any law, regulation, or governmental or law enforcement request, or to edit, refuse to upload or to remove any Submission, in whole or in part, that, in Crystal Clinic ’ sole discretion, are objectionable, inaccurate, misleading, or in violation of this Agreement. Crystal Clinic , will fully cooperate with any legal obligation to disclose the identity of anyone making a threatening, libelous, obscene, pornographic, profane or otherwise offensive or illegal Submission. You acknowledge that you alone are responsible for the content of your Submissions and the consequences thereof.
It is a condition of your use of the Portal that, when you make a Submission to the Portal, you do not do any of the following:
concepts, techniques or know-how disclosed therein, for any purpose including, without limitation, developing, manufacturing and/or marketing goods and services. You agree not to assert any ownership right of any kind in such communications (including, without limitation, copyright, trade-mark, patent, unfair competition, moral rights, or implied contract) and you hereby waive the right to receive any financial or other consideration in connection with such communication including, without limitation, acknowledgement that you are the source of such communications.
By making a Submission to the Portal, other than your personal health information, you grant the Owner a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide license to:
All tools, calculators, or quizzes (“Tool(s)”) made available on the Portal are provided for general and illustrative purposes only. Tools do not constitute medical advice and are not intended to be a substitute thereof. You should not act or refrain from acting based on any information provided by any such Tool.
Always seek the advice of a physician or other qualified health care provider practicing in your jurisdiction concerning any questions you may have regarding any medical conditions or any information obtained from the Portal. Never disregard professional medical advice or delay in seeking it because of something you have read on the Portal. Always consult with your physician or other qualified health care provider before beginning a new treatment, diet, or fitness program. Information obtained on the Portal is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment.
Do not use the Portal for medical emergencies and do not attempt self-treatment based on anything you have seen or read on the Portal. If you have a medical emergency, call a physician, qualified health care provider, or 911 immediately.
The presentation of information on the Portal does not establish a doctor-patient relationship between you and Crystal Clinic (or any of its physicians or other qualified health care providers) and is not intended as a solicitation of individuals to become Crystal Clinic or clients (or any of its physicians or other health care providers).
Unless expressly stated, Crystal Clinic does not recommend or endorse any particular brand of products, services, procedures, or other information that appears or is advertised from time to time on the Portal.
The Portal may contain links to third-party websites. These links are provided for convenience only and not as an endorsement by Crystal Clinic of any third-party website and its content. Unless specifically stated, Crystal Clinic does not operate any third-party website and is not responsible for its content, nor does it make any representation, warranty or covenant of any kind regarding any third-party website including, without limitation, any representation, warranty, or covenant:
Crystal Clinic does not wish the Portal to be linked to or from any third-party website. Crystal Clinic reserves the right to prohibit or refuse to accept any link to the Portal at any time and may remove a link without notice. You agree to remove any link to the Portal you may have acquired or stored on Crystal Clinic’ request.
The Portal and the Content are provided “as is”. While Crystal Clinic endeavors to provide accurate, current, and timely information, Crystal Clinic makes no representation, warranties
or covenants, express or implied, regarding the Portal and the Content including, without limitation, no representation, warranty or covenant that:
Crystal Clinic cannot guarantee the security or confidentiality of any communication to or from the Portal given that any information transmitted over the internet is generally not secure. Crystal Clinic and its physicians, qualified health care providers, officers, directors, employees, agents, licensors, and their respective successors and assigns assume no liability resulting from the release of any information or material contained in the Portal.
You acknowledge and agree that your access and use of the Portal and the Content is solely at your own risk and liability.
In no event shall Crystal Clinic and its physicians, qualified health care providers, officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for damages of any kind, including, without limitations, any direct, indirect, special, punitive, incidental, or consequential damages, including, without limitation, any loss or damages in the nature of or relating to medical or personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment, lost business, or any other loss incurred in connection with your use, misuse, reliance upon the Portal or the Content, or your inability to use the Portal, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Crystal Clinic knew of or ought to have known of the possibility of such damages.
Crystal Clinic disclaims any and all liability for the acts, omissions, and conduct of any third-party user of the Portal, or any advertiser or sponsor of the Portal (collectively, “third-party”). Under no circumstances shall Crystal Clinic or its physicians, qualified health care providers, officers, directors, employees, agents, licensors, or their respective successors and assigns be liable for any injury, loss, damage of any kind (including direct, indirect, special, punitive, incidental, or consequential damages), or expense arising in any fashion whatsoever from: (i) the acts, omissions, or conduct of any third-party, and (ii) any access, use, reliance upon or inability to use any materials, content, goods, or services located at, or made available at, any website linked to or from the Portal, regardless of the cause and
whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Crystal Clinic knew of or ought to have known of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Crystal Clinic and its physicians, qualified health care providers, officers, directors, employees, agents, licensors, and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from: (i) your breach of any of the terms and conditions of this Agreement; (ii) your access to, use, misuse, reliance upon, or inability to access or use the Portal, the Content, or any website to which the Portal is or may be linked to from time to time; or (iii) your use of, reliance on, publication, communication, distribution, uploading, or downloading of anything (including the Content) on or from the Portal.
Crystal Clinic reserves the right at any time, and from time to time, to modify or continue, temporarily or permanently, the Portal or any part thereof with or without notice to you. Crystal Clinic shall not be liable to you or any third party for any modifications, suspension, or discontinuance of the Portal or any part thereof.
Crystal Clinic may, in its sole discretion, cancel or terminate your right to use the Portal or any part of the Portal at any time without notice. In the event of termination, you are no longer authorized to access the Portal or the part of the Portal affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Portal, the disclaimers, and limitations of liabilities set out in this Agreement shall survive termination of this Agreement Crystal Clinic shall not be liable to you or to any third-party for such termination.
Use of this Portal is unauthorized in any jurisdiction where the Portal or any of the Content may violate any laws or regulations. You agree not to access or use the Portal in such jurisdictions. You agree that you are responsible for compliance with all applicable laws and regulations. Any contravention of this provision, or any provision of this Agreement, is entirely at your own risk.
If any provision of this Agreement is determined to be invalid or unenforceable, in whole or in part, by any court of competent jurisdiction, the remaining provisions of this Agreement continue in full force and effect.
This is the entire Agreement between you and Crystal Clinic relating to your access and use of the Portal. This Agreement supersedes and invalidates all prior representations, warranties, understandings, and agreements between you and Crystal Clinic relating to the subject matter of this Agreement.
Contact Us Questions or comments regarding the Portal should be directed to Crystal Clinic staff.